Liability and license: The following sample has been created by a lawyer ( It complies with the legal requirements of a typical consumer-oriented on-line shop. However, you should only use the sample after careful consideration and adjustment to your specific business model. The clauses can not be sufficient in certain constellations. Let us advise you in case of doubt.

The model is protected by copyright and its use is permitted within the framework of the German Market license within the shop. This means that the sample may not be used on other websites, for example.

Instructions for use: Please observe the notes in the square brackets and supplement them, if necessary, with your own specifications.

Information about the right of revocation for consumers about the delivery of digital content that is not delivered on a physical data medium (eg e-book, software download)

Refund Policy

Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Return Policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of conclusion of the contract. In order to exercise your right of revocation, you must use us ([insert: name / company, address of the revocation addressee, telephone number, e-mail address and, if available, the fax number.) You can also use the shortcode [woocommerce_de_disclaimer_address_data] and the address in DE deposit.]) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.

model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address of the revocation addressee, e-mail address and, if available, the fax number.]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
(*) Delete where inapplicable.

Exclusion or premature termination of the right of revocation
The right of revocation does not apply to contracts for the supply of digital content which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely if we have only begun with the execution of the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation at the beginning of the fulfillment of the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.